Effective Date: 4-Jan-2025
At Solar Wally, we value and respect the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our solar system installation services. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you. The information we gather includes:
- Personal Information: When you request a quote, contact us, or schedule a consultation, we may collect personal details such as your name, email address, phone number, address, and other contact information.
- Billing Information: If you make a purchase or payment, we may collect payment-related information such as credit card details or billing address. We use trusted third-party payment processors to handle financial transactions, and your payment information is not stored by us.
- Usage Data: We collect non-personal information related to how you use our website, including your IP address, browser type, device type, and pages visited. This helps us improve the functionality and performance of our site.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver solar system installation services.
- To process your payments and send invoices.
- To respond to your inquiries and customer service requests.
- To improve our website, services, and customer experience.
- To send promotional materials, newsletters, or updates related to Solar Wally’s services (if you’ve opted in).
- To comply with legal obligations and enforce our terms and conditions.
3. How We Protect Your Information
We take your privacy seriously and implement a range of security measures to protect your personal data. These include:
- Encryption of sensitive data.
- Secure servers and firewall protections.
- Regular audits to identify and address vulnerabilities.
Despite our efforts to secure your data, please note that no system can guarantee complete security, and we are not responsible for breaches resulting from factors beyond our control.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners and service providers who assist us in operating our business, providing services, and fulfilling customer requests, including:
- Payment processors
- Marketing and advertising partners
- Web hosting and analytics providers
These third parties are bound by confidentiality agreements and are prohibited from using your personal data for any purpose other than as outlined in this Privacy Policy.
Additionally, we may disclose your personal information to comply with legal obligations, enforce our terms, or protect our rights, property, and safety.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize you and provide personalized content. These may include:
- Session Cookies: To remember your preferences during your visit.
- Analytics Cookies: To gather information about website traffic and performance.
You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
6. Your Data Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Access: You can request a copy of the information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Opt-Out: You can opt out of receiving promotional emails or other marketing communications at any time.
To exercise any of these rights, please contact us at [insert contact email or form link].
7. Third-Party Links
Our website may contain links to external websites that are not operated or controlled by us. This Privacy Policy applies only to Solar Wally’s website, and we are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by posting a prominent notice on our website or sending an email. We encourage you to review this page periodically for any updates.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
Solar Wally
Email: info@solarwally.com
Phone: +92 307 0482157
Address: Canal Bank Scheme, Lahore